Frequently Asked Questions


1-What is E-Design?

E-design or virtual design is the process of creating and delivering design services through digital platforms and on-line tools, which provides flexibility in communication and faster turn-around at affordable rates.

2-What’s the difference between e-design and in-person design?

When it comes to quality, both virtual and in-person design might have the same high-end results.

Here are the key differences in a nutshell:

In-Person Design: Typically, the designer takes all the workload from start to finish and it’s a more complete service that generates higher fees and longer timeframes.

E-Design: When choosing the virtual design, you’ll still have the same level of expertise, but you as a client will be more involved in the first and last phase of the project, which will help cut the costs, especially if you’re on a tight budget.



3-How does it work?

1-Select a design package

Choose one design package for every room type or choose the bundle package for more than 3 rooms. Additional styling and consultation are also available as add-ons.

2-Fill out a quick questionnaire

After your purchase, we’ll send you the service agreement and a questionnaire to collect all the project details, inspirational photos, favorite colors, style, etc. If you have any existing furniture or items with sentimental and aesthetical value, they can definitely be showcased in the new design to add a personal touch. Also, we’ll provide you with easy instructions to take the measurements and photos of the room.

3-The design (and fun) starts

Here’s where we start tailoring the proposal based on your specific needs. We can schedule a video call, email, or chat, whatever you feel more comfortable with. In approximately 1-2 weeks (depending on the size and complexity of the project), we’ll put together the following deliverables:

4-Digital project delivery

After we deliver the proposal, we offer up to 3 rounds of revisions within 15 business days to make sure you’re completely satisfied with the results. In this timeframe, you can approve or reject the selections so we can make the adjustments before the final digital project delivery. The ultimate goal is to give you the expertise you need to bring the design to life at your own pace and convenience. Feel free to reach out if you have any questions during the purchase and installation.


4-What if I don’t like the design?

We offer 3 rounds of revisions to address all the changes and requests. We use the client’s questionnaire to understand your design style and set the project expectations. If the client doesn’t have a clear direction, the designer will help narrow down the choices based on inspirational photos and what the client naturally gravitates toward. In all situations, we will endeavor to specify products and sources in the best interest of the client and the project. 

5-Will I get a pre-designed package?

Absolutely not. You’ll get a client-focused, tailored design for your specific needs. When it comes to design, there’s no such thing as “one size fits all.” Every client is unique, and every project has its constraints. We have curated collections with shoppable links that can serve as a source of inspiration, but e-design is about personalization.

6-How’s the communication with my designer?

We’ve developed our virtual consultation process to keep communication through email. If you need a consulting video call with your designer, just reach out to schedule it.

7-Do you work within any budget?

Yes, we can work within any budget. We do our best to balance aesthetics and budget constraints. When working with lower budgets, it's a little challenging to source the products and keep the design cohesive, but we try to “get the look for less” without sacrificing quality. On the other side of the spectrum, achieving luxury and uniqueness in the design takes more resources, so it’s important to set a budget you feel comfortable with.

8-What retailers do you source from?

We source from the most well-known online platforms and home furnishing retailers (like Amazon, Wayfair, West Elm, Pottery Barn, Create and Barrel, etc), as long as it aligns with the client’s style, and we keep the best practices as a brand.

9-What if an item in my design is no longer available?

If an item on your list goes out of stock within 30 days of the final project delivery, we’ll find a similar item for you at no additional fee. Due to the fast pace of online shopping, we highly recommend purchasing at your earliest convenience.

10-How do you keep your services affordable?

We believe that a well-designed space can significantly improve comfort, functionality, and overall well-being, so it should be attainable to everybody. We use all the available tools to minimize the turnaround time and charge a competitive flat rate in the market. We don’t have any markup or discount on the items, we make a little commission at no extra cost to you when you shop through some of our links.

11-What's your refund policy? 

We do our best to provide an exceptional service with the best outcomes. However, to keep the practice fair for our designers, we do not offer refunds on designing and consultation services. 


If you have any questions, please visit the FAQ page or Contact us. We'd love to hear from you!